Every customer will receive an email from Gourmet Cook Ltd, which will provide a detailed receipt of the item(s) purchased within 30 minutes of purchase (often instantly). 

If you are unable to find your receipt within your Email inbox, please check your 'Junk' box as sometimes and depending on your email provider, they can be marked as Spam. 

If however, you have still not received a receipt and you have checked your 'Junk' box also, please contact us via telephone or contact form.

If you would like to return any item(s) for any reason, please contact us via email or phone.

If you have contacted us via email and have not received a response within 24 hours, please check your 'Junk Box'.

We must receive the product within 14 calendar days of when your item(s) were delivered.

Once the item(s) you would like to return have been received by us, you will receive a full refund.

Please ensure that the product(s) you wish to return are repackaged and in the original, unused condition.

Returns are the responsibility of the customer.

If you have any questions or need any assistance, please contact us.

If an item that you would like to purchase is out of stock, you can contact us to find out when the item will be back in stock. 

We will be able to provide you with an approximate date of availability. If you leave your Email address and desired item, we will contact you once stock is available to purchase. 

If you have any questions or need any assistance, please contact us.

You can have your order delivered to any UK address. 

Payment card details must match the address of the purchaser, but if you would like the order to be delivered to a different address to the billing address, you can do so on the check out page.

If you have any questions or need any assistance, please contact us.

Do not worry - we will help you.

Some items may take longer due to the specialty of the item i.e. Kitchen knives and sets can take longer due to the courier requirements. For example, items must be packaged correctly and securely. Kitchen knives and sets must also be checked to ensure that they adhere to UK laws and regulations. So please take this into consideration when purchasing sharp objects.

If you have ordered a non-sharp object(s), you will receive your order within 3 working days. However, Bank holidays can affect this. 

You will receive tracking information from either DPD or Royal Mail in your email inbox once your order is marked as complete (you will also receive an email with this update from Gourmet Cook Ltd).

If you can not find tracking information after you have received the order complete status email, please contact us and we will let you know where your order is. 

If you have any questions or need any assistance, please contact us.